FAQ (Frequently Asked Questions)
Some helpful questions and answers about our services that have been asked over the years by our customers...
Why don't I pay for my project up front?
We want to make sure that you are 100% satisfied before paying for your project. All projects are different, so instead of using “one price fits all” we want to give you an accurate price for the size of your project. The bill/remittance envelope will be shipped in with your new DVDs and original materials.
Will the DVD you make play on my DVD player?
We burn all DVDs on DVD-R discs which are compatible with 93% of all consumer DVD players. We have only ever had one customer who could not play our DVDs, and the customer was not charged for their project.
Why are your prices cheaper than other similar services?
Instead of leasing office space and having a storefront, we have all equipment in a home studio. We pass the savings on to you. If you choose a service that charges $20 per tape but your tapes are very short, you aren’t getting your money’s worth.
How do you ship my project?
All projects are shipped via USPS Priority Mail with Delivery Confirmation. The service is quick, the prices are cheaper than UPS or FedEx, and we can confirm that your project was delivered.
What if my package gets lost in the mail?
This has never happened. However, we do keep a digital backup of your project for one week as a precaution. In the unlikely event that your package never arrives, we can recreate the DVDs at our expense as long as the file on our computer systems does not become corrupted.
Can you customize my DVD case?
Yes. You can email us digital photos for the DVD case or disc, or you can ship physical photos that we can scan and use on your project. There is an extra charge for this service.
Do you label the DVD itself?
We used to label every DVD until we found out that the glue from the back of the labels can eat into the DVD over time. We no longer do this as a standard practice; however, if you insist on having a label on the DVD you can request them at a small extra fee.
What’s the best way to ship my project to you?
Far and away we’ve had the best service from the U.S. Postal Service Priority Mail. When you go to the Post Office, go up to the counter and request a FREE Priority Mail box to fit your tapes. Don’t be fooled by the boxes in the front of the post office that say “Ready-Post”—you will be charged for them. We also recommend Delivery Confirmation so that you get a tracking number. Many customers choose to purchase insurance on their package–-it’s really up to you.
Can you make a DVD of a purchased videotape or something I taped from television?
No. We will not make copies of copyrighted material.
What if I want more copies of my DVD?
If you make this decision a day or so after receiving your project, call or email us and we'll get more copies made and shipped right away. If you need extra copies in weeks or months later, you will need to ship the original DVD back to us to copy.
Can I use music from a purchased CD?
Yes, you can send along a PURCHASED cd to use the music in your project. You cannot send a cd that you have burned on your computer (due to copyright issues). If you order the music from us, we pay for the download of the songs that you have requested.
How long will it take to complete my project?
Most projects ship the first two after we receive them. If they are large projects or projects with editing, it will take a few days. From October through December, it’s best to give us at least a week.
Does it cost extra to use a credit card?
No. You can pay for your project using a credit card through Paypal.
Can you work with PAL (European) videotapes to DVD?
Can you do projects for Canadian customers?
Yes. The Canadian DVD format of NTSC is the same as the United States. Depending on the size of your project we may request that you pay for the project up front.
My tape is broken. Can you fix it?
It depends. If the VHS tape is wrinkled or has come off of the spool inside the case, most times yes. If the case is broken in any way, it depends on whether or not the tape inside was damaged.
Can you transfer old reel films to DVD?
Sorry, we do not offer this service. However, many customers that still have their movie projectors have projected their films on to flat white walls while videotaping them. Afterwards, they shipped the new videotapes to us and we made DVDs from the videotapes. They turn out great.